AI-driven Customer Service: The Rise of Chatbots & Virtual Agents in Modern Business
Introduction In today’s fast-paced digital world, businesses continuously seek innovative ways to enhance customer experience, improve efficiency, and reduce operational costs. One of the most transformative technologies facilitating this shift is Artificial Intelligence (AI), particularly in the realm of customer service. AI-driven customer service, powered by chatbots and virtual agents, has emerged as a game-changer,…