Home » Citizen Feedback Mechanisms

Tag: Citizen Feedback Mechanisms

Citizens’ Charter

Citizens’ Charter: Limitations and Measures for Greater Effectiveness

Admin014 mins

Introduction A Citizens’ Charter is a public declaration by a government organization or public service provider, specifying the standards of service, rights of citizens, and mechanisms for grievance redressal. Introduced in India in the 1990s following recommendations by the Department of Administrative Reforms and Public Grievances (DARPG), the charter aims to promote transparency, accountability, and…

Read More
economic reforms

Institutional Quality Is a Crucial Driver of Economic Performance

Admin010 mins

Introduction Economic performance of a nation is not determined merely by natural resources, capital investment, or technological advancement. Increasingly, development economists and governance scholars agree that institutional quality—the effectiveness, integrity, accountability, and responsiveness of public institutions—is a decisive factor in shaping long-term economic growth. Among all institutions, the civil service occupies a central position because…

Read More