Introduction The concept of the Citizen’s Charter is an essential part of modern governance, focusing on transparency, accountability, and citizen-centric service delivery. It outlines the commitment of public institutions toward their stakeholders, ensuring that services are provided efficiently and effectively. This note explores the origins, significance, components, and challenges associated with the Citizen’s Charter. Origins…
Introduction The Citizen’s Charter is a vital instrument for improving governance and ensuring transparency, accountability, and responsiveness in public service delivery. Introduced in India in 1997 as part of administrative reforms, it aims to enhance public administration by defining service standards, grievance redressal mechanisms, and citizen expectations from government agencies. However, despite its noble intent,…
The UMANG (Unified Mobile Application for New-age Governance) scheme is a flagship initiative by the Government of India designed to provide a seamless digital platform for citizens to access various government services. This initiative aligns with the broader Digital India vision, aimed at enhancing the reach, efficiency, and transparency of e-governance in the country. This…