The Citizen-Centric Transformation: Evaluating the Impact of E-Governance on India’s Administrative System
E-Governance, which refers to the use of Information and Communication Technology (ICT) by government agencies to provide services to citizens, has emerged as one of the most transformative reforms in the public administration of India. The core aim of e-governance is to make government services more accessible, efficient, transparent, and citizen-centric. As India continues to…