Introduction A Citizens’ Charter is a public declaration by a government organization or public service provider, specifying the standards of service, rights of citizens, and mechanisms for grievance redressal. Introduced in India in the 1990s following recommendations by the Department of Administrative Reforms and Public Grievances (DARPG), the charter aims to promote transparency, accountability, and…
Introduction The rapid expansion of digital technologies has fundamentally transformed how governments function, interact with citizens, and deliver public services. Under the umbrella of e-governance, states across the world have adopted information and communication technologies (ICTs) to improve efficiency, transparency, accountability, and inclusiveness in governance. In India, initiatives such as Digital India, online service portals,…
Introduction Economic performance of a nation is not determined merely by natural resources, capital investment, or technological advancement. Increasingly, development economists and governance scholars agree that institutional quality—the effectiveness, integrity, accountability, and responsiveness of public institutions—is a decisive factor in shaping long-term economic growth. Among all institutions, the civil service occupies a central position because…
Introduction The Right to Information (RTI) Act, 2005 is widely regarded as one of India’s landmark laws aimed at enhancing transparency, accountability, and democratic participation. It provides citizens with the legal right to seek information from public authorities, thereby making governance more open and responsive. Central to this framework are the Information Commissions—the Central Information…
Introduction The concept of the Citizen’s Charter is an essential part of modern governance, focusing on transparency, accountability, and citizen-centric service delivery. It outlines the commitment of public institutions toward their stakeholders, ensuring that services are provided efficiently and effectively. This note explores the origins, significance, components, and challenges associated with the Citizen’s Charter. Origins…
Introduction The civil services form the backbone of any democratic nation, playing a crucial role in governance and public administration. One of the most revered and fundamental qualities of civil services is neutrality. The concept of neutrality ensures that civil servants function with impartiality, objectivity, and non-partisanship, serving the government of the day without bias…
Introduction Leadership in public administration is fundamentally about service to society. Public administrators are responsible for making policy decisions, implementing government programs, and ensuring the well-being of citizens. However, leadership in this domain comes with complex ethical dilemmas. These dilemmas arise from conflicts between personal values, organizational policies, political influences, and public expectations. Ethical leadership…
Introduction Immanuel Kant, one of the most influential philosophers of the Enlightenment era, developed a moral philosophy centered around duty and moral law. His doctrine of “duty for duty’s sake”, found in his work Groundwork of the Metaphysics of Morals, emphasizes that moral actions must be performed purely out of a sense of duty, rather…
Introduction The Bhagavad Gita is a timeless spiritual and philosophical text that provides deep insights into life, duty, and selfless action. One of the key concepts it presents is Anasakta Yoga, which translates to “The Path of Selfless Action Without Attachment.” This principle, derived from Lord Krishna’s teachings to Arjuna, emphasizes performing one’s duties with…
Introduction Probity is a fundamental principle in governance that emphasizes integrity, honesty, and ethical behavior in public administration. It ensures that public officials act in the best interest of society while maintaining transparency and accountability. Probity is crucial for building public trust, preventing corruption, and fostering good governance. The philosophical basis of probity is deeply…