Home » Institutional Capacity Building

Tag: Institutional Capacity Building

Citizens’ Charter

Citizens’ Charter: Limitations and Measures for Greater Effectiveness

Admin014 mins

Introduction A Citizens’ Charter is a public declaration by a government organization or public service provider, specifying the standards of service, rights of citizens, and mechanisms for grievance redressal. Introduced in India in the 1990s following recommendations by the Department of Administrative Reforms and Public Grievances (DARPG), the charter aims to promote transparency, accountability, and…

Read More
E-Governance

E-Governance: Beyond Technology to the ‘Use Value’ of Information

Admin013 mins

Introduction The rapid expansion of digital technologies has fundamentally transformed how governments function, interact with citizens, and deliver public services. Under the umbrella of e-governance, states across the world have adopted information and communication technologies (ICTs) to improve efficiency, transparency, accountability, and inclusiveness in governance. In India, initiatives such as Digital India, online service portals,…

Read More