Introduction India, the world’s largest democracy, has entered a transformative phase driven by technological advancements and digital empowerment. Launched in 2015, the Digital India initiative marked a paradigm shift in governance, aiming to digitally empower citizens and transform public service delivery. In this new digital era, e-Governance has emerged as a vital tool to strengthen…
Introduction Urbanization has become one of the most significant global trends of the 21st century. As cities grow in population, infrastructure and governance face immense pressure. To address these challenges, the Smart Cities Mission (SCM) was launched by the Government of India in 2015 with the vision of transforming urban areas into sustainable, inclusive, and…
Introduction The concept of the Citizen’s Charter is an essential part of modern governance, focusing on transparency, accountability, and citizen-centric service delivery. It outlines the commitment of public institutions toward their stakeholders, ensuring that services are provided efficiently and effectively. This note explores the origins, significance, components, and challenges associated with the Citizen’s Charter. Origins…
Introduction Corruption is one of the most significant obstacles to national development, economic progress, and good governance. It leads to the misuse of government resources, administrative inefficiency, and a lack of trust in public institutions. The diversion of public funds for private gain weakens essential services, reduces economic opportunities, and impedes the overall progress of…
Public servants play a crucial role in governance and administration. Their attitudes significantly impact public service delivery, governance effectiveness, and citizen satisfaction. In this context, two distinct approaches shape the functioning of public servants: the democratic attitude and the bureaucratic attitude. While both are essential in different circumstances, understanding their differences is crucial for improving…